Q1. How far in advance should I order?
For a first project, we recommend consulting 2 months before the show. We've delivered in as little as 10 business days, so reach out even in a rush. Orders placed 3 months ahead qualify for a discount.
Q2. How is the fabric stored?
We store it free for 1 year from your most recent order. After that, you can choose return or disposal.
Q3. What about the design?
Send us your materials and requirements, and we'll produce the design. We propose 2 options, with one round of revisions free.
Q4. Does it really look as good as a wood build?
Our representative will bring a 50cm-square sample to your office. We can also arrange a visit to a recent installation.
Q5. Can I buy the frames?
We don't offer a purchase plan. However, for multi-month pop-ups and the like, we can accommodate a long-term rental plan.
Q6. Can you handle distant locations?
Outside Tokyo, Chiba, Kanagawa, Aichi, and Osaka, additional fees may apply. If we have another project at the same time and venue, extra fees may not be needed — please ask.
Q7. What's the payment timing?
50% within 7 days of order, the balance within 7 days of completion. If cash-flow timing is a concern, let's discuss individually.
Q8. Can you also make leaflets and novelties?
Yes. We provide leaflets, novelties, and promotional items that match your booth design, all in one stop.
Q9. Can you handle joint exhibits by multiple companies?
Yes. For multiple booths at the same venue or co-exhibiting with others, we can sometimes offer discounted pricing.
Q10. What's the cancellation policy?
Up to 31 days before the scheduled build start, 50% of the contract amount; after that, 100%. For force majeure such as natural disasters or show cancellations, you bear only actual costs incurred.
Q11. Can we propose this to our clients or partner with you?
Yes. We have a track record of partnering with ad agencies, event companies, and construction firms. Let's talk.
Q12. Can it be used beyond exhibitions?
Yes. We handle spatial decoration broadly — store decoration, showrooms, pop-up stores, retail-facility displays, in-house conferences, and more.
